Support & Contact
We're here to help! Reach out to us with any questions or concerns.
⏱️ Response Time
We typically respond within
24-48 hours
🌍 Support Hours
Monday - Friday
9:00 AM - 6:00 PM
Submit a Support Request
Fill out the form below to send us a message. We'll get back to you as soon as possible.
Before Submitting
Please check our FAQ section below to see if your question has already been answered. This may help you get a quicker response!
Frequently Asked Questions
How do I reset my password?
If you've forgotten your password, you can reset it through the login page. Tap "Forgot Password" and enter your email address. You'll receive password reset instructions via email.
How do I delete my account?
To delete your account, go to Profile → Settings → Account Settings → Delete Account. Please note that account deletion is permanent and cannot be undone. All your content and data will be removed.
How does the AI Assistant work?
Our AI Assistant uses advanced machine learning to provide food recommendations and identification. You can upload food photos or ask questions, and the AI will provide relevant suggestions and information about ingredients, recipes, and nutrition.
Can I block or report other users?
Yes, you can block users from their profile page or by long-pressing their content. You can also report inappropriate content or behavior through the report feature. Our moderation team reviews all reports.
How do I change my profile picture?
Go to your Profile page, tap on your current profile picture, and select "Change Photo" to upload a new image from your device.
How do I delete a post I created?
Open the post you want to delete, tap the menu icon (three dots), and select "Delete Post." Confirm the deletion. This action cannot be undone.
Why can't I see messages from a user?
If you've blocked a user, you won't receive messages from them. Check your blocked users list in Settings → Privacy. Also, ensure you have a stable internet connection.
How do I update the app?
App updates are available through your device's app store (App Store for iOS, Google Play for Android). Enable automatic updates in your device settings to always have the latest version.
Additional Resources
For more information, please visit:
• About Us - Learn more about Fera
• Privacy Policy - How we protect your data
• Terms & Conditions - Our terms of service